SERVICE MANAGEMENT
FULL PAPERS
STRATEGIC MODE SELECTIONS ON DEVELOPING PRODUCTIVE SERVICE INDUSTRY IN SHENYANG CITY FROM SWOT ANALYSIS
Ying Liu, Hao Lin and Chengbin Li
THE REVELATION OF “CALPERS EFFECT” TO CHINESE NATIONAL SOCIAL SECURITY FUND - In the Pespective of Long-term Stock Returns
Chen Ting and Zhao Yang

REGIONAL BUS LINE OPTIMIZE MODEL INTERGRATING TIMETABLE AND VEHICLE SCHEDULING
Minglei Wang and Decun Dong
TOWARD DEADLINE AWARE LOW CARBON SUPPLY CHAIN
Amirreza Tahamtan and A Min Tjoa
DEVISING LOYALTY RELATIONSHIP STRATEGIES IN TECHNOLOGY-BASED REMOTE SERVICES
Soma Sur
A DYNAMIC CO-OP MODEL FOR A “TWO MANUFACTURER-SINGLE RETAILER” SUPPLY CHAIN
Yi He, Qinglong Gou, Chunxu Wu and Liang Liang
FRAMEWORK OF THE PERSONALIZED LOGISTICS SERVICE THEORY
Mingyao Hu, Hanping Hou and Dengyi Zhou

ESTIMATION OF RESPONSE TIME FOR GROUND AMBULANCE TRANSPORT
Bruno Jezek, Jan Vanek and Miroslav Prochazka
RELATIONSHIP BETWEEN OWNERSHIP CONCENTRATION, DEBT FINANCING STRUCTURE AND ENTERPRISE VALUE
Xiao Xiang, Wang Yanan, Kang Pu and Zheng Lidong
THE EVALUATION AND ANALYSIS OF CHINA’S REGIONAL TOURISM INDUSTRY EFFICIENCY
Huiping Dong and Dingtao Zhao
REVIEW ON MODEL CONSTRUCTION OF SERVICE SUPPLY CHAIN BASED-ON SOA THEORY
Fang Xu, Guohu Xu and Qian Xiao
COMPUTER-MEDIATED TESOL - Employing Technology to Meet the Global Demand for English Instruction
Stephen P. Davis and David W. Marlow
MEASURING MARKETING PRODUCTIVITY IN SERVICES - An Application to Life Insurance
Hanns de la Fuente Mella, Carmen Berné Manero and Marta Pedraja Iglesias
RAILWAY TRAFFIC MANAGEMENT - Meet & Pass Problem
Pedro A. Afonso and Carlos F. Bispo 89

SHORT PAPERS
RESEARCH ON DECISION-MAKING OF DISTRIBUTION CHANNELS FOR MANUFACTURERS IN THE PRESENCE OF DISRUPTION RISKS UNDER INTERNET ENVIRONMENT
Lei Wang and Jiapeng Liu
THE STUDY ON THE RELATIONSHIP BETWEEN SHANGHAI’S AIR LOGISTICS AND INTERNATIONAL TRADE
Liping Zhu and Xubiao Yang
RAIL TRANSIT PASSENGER SATISFACTION INDEX - A Structural Equation Model for the Beijing Case
Zhili Liu, Bin Xu, Yanling Wu and Bo Yu
THE OPTIMIZATION OF THE FLIGHT LANDING SEQUENCE
Shidong Wang, Shan Zhong and Haiyang Yu
ETHICAL JUDGMENT AND ITS IMPACT ON RESEARCHERS’ PERFORMANCE - An Empirical Study in China
Sihong Li
ANALYSIS ON THE CONNECTION MODES OF REGIONAL RAIL TRANSIT WITH URBAN RAIL TRANSIT
Weihua Liu and Guoli O.
RESEARCH ON INDUSTRIAL CLUSTERS DEVELOPMENT BASED ON BRAND
Lei Wang and Shukai Zhang
COOPERATIVE ADVERTISING WITH REFERENCE PRICE EFFECT
Qinglong Gou, Juan Zhang, Liang Liang and Zhimin Huang
EVOLUTION IN ENGINEERING SERVICES AND LOGISTICS - Decision Support from the Cloud
A. Dormer, P. W. Cleary and S. Dunstall
PRELIMINARY EXPLORATION OF CONTAINER FREIGHT DERIVATIVES
Ying Wang, Xiaoning Shi and Weigang Zhang
ANTECEDENTS AND CONSEQUENTS OF SERVICE CONSUMPTION EXPERIENCE IN ELECTRONIC MEDIATED ENVIRONMENT - Empirical Evidence from Electronic Service Industry in China
Hua Dai and Al F. Salam

POSTERS
STUDY ON NIGHTTIME TOURISM ACTIVITIES OF DOMESTIC TOURISTS IN BEIJING
Ping Yin
RESEARCH ON CAPACITY CALCULATION & ASSESSMENT FRAMEWORK FOR CHINESE HIGH SPEED RAILWAY BASED ON UIC
Jiamin Zhang, Baoming Han and Lei Nie
A SERVICE MANAGEMENT ENTERPRISE ARCHITECTURE
Jianwen Chen, Iain Mcintosh, George Africa and Arthur Sitaramayya
A CONCEPTUAL FRAMEWORK FOR VENDOR SELECTION BASED ON SUPPLY CHAIN RISK MANAGEMENT FROM A LITERATURE REVIEW
Luxing Liu, Yongwu Zhou and Hong Zhu
RESEARCH ON THE INFLUENCING FACTORS OF FINANCIAL SERVICE CLUSTER IN SHANGHAI
Qian Hao, Xiangyu Yang and Yanyan Liu
ANALYSIS OF BUS DISPATCH BASED ON EXTREME VALUE STATISTICS
Yongquan Dong and Fuxia Xu
ON INTERNAL MARKETING IN EDUCATION SERVICE MANAGEMENT OF TERTIARY INSTITUTIONS
Cuichun Wang, Guofa Chen and Yifan Wang
SERVICE SUPPLY CHAIN (SSC) - Proposed SSC Practices Measurement Items for Emprical Testing
Suhaiza Hanim Mohd Zailani and Kavigtha Mohan Kumar
PERFOMANCE ASSESSMENT OF CUSTOMER SERVICE STRATEGY IN WAL-MART
Zheng Wei and Ran Wei

SPECIAL SESSION ON MATERIAL FLOW THEORY AND SUSTAINABLE SUPPLY CHAIN
MANAGEMENT
FULL PAPERS
THE EFFECT OF RESILIENT SUPPLY NETWORK ON ENTERPRISE DEVELOPMENT AND IMPLEMENTATION STRATEGY
Qin Qin Yin and Jie Xu
ANALYSIS OF THE ECONOMIC AND ENVIRONMENTAL PERFORMANCE OF DUAL SOURCING BASED ON A SINGLE-PERIOD INVENTORY MODEL
Heidrun Rosiˇc and Werner Jammernegg
INTEGRATING ENVIRONMENTAL SUSTAINABILITY INTO SUPPLY CHAIN EVALUATION - The LOGMAN Approach
Heidrun Rosic, Werner Jammernegg and Alfred Taudes
THE ECONOMIC AND ENVIRONMENTAL ANALYSIS OF A PETROCHEMICAL DISTRIBUTION NETWORK
Stefan Treitl and Werner Jammernegg
A TWO-DIMENSIONAL EVALUATION OF CENTRAL EUROPEAN DISTRIBUTION NETWORKS
Gerhard Bauer